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Fill your room with the aroma of a fresh, clean burning, natural soy wax candle. | ||||||||||||||||
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POLICIES AND PROCEDURES
PAYMENTS
All orders must be paid in full prior to shipment or delivery. We accept cash, money orders, personal checks, visa, mastercard discover and paypal payments. There is a check return policy of $35.00 per cancelled check.
DELIVERIES
There will be a $10.00 delivery charge per order for all hand delivered orders within a 10 mile radius of Yorkville, Illinois.
SHIPMENTS
We pride our business on fresh, hand-poured soy wax candles. Our normal production time varies season to season. It may take up to 10 business days before your order is processed and shipped. Our normal shipping schedule runs Monday through Friday.
Each online order is charged a flat rate of $8.00 shipping. We do offer rush processing for an additional $5.00 per order. This service places your order in the front of all orders and does not guarantee next day processing or shipment. Please make note in the comments section if you are interested in this service.
You will receive confirmation via email once your order is ready for shipment. If you have any questions regarding our current order process time please contact us via email at info@ebcandles.com.
All orders will be shipped either USPS priority mail or UPS at the sole discretion of EB Candles.
CANCELLATIONS
You may cancel your order within 24 hours. After 24 hours, you will be charged 20% of your total order in re-stock fees.
DAMAGED GOODS/RETURNS
All cartons must be opened upon receipt. Damaged items or shortages must be reported within 3 days of product receipt. All cartons and interior packaging must be kept. Failure to do so may result in voiding of your claim. Returns must be phoned in or emailed prior to return. Product must be returned for verification. Replacement products will be in the same scent and color as original order. Remember that not everyone likes a particular scent. We recommend you purchase a votive or tealights in a particular scent to test them. We will not accept returns unless there is a physical defect in the product. Returns must be made within 3 days.
Bath and body products are not returnable due to sanitary reasons. That being said, we highly recommend that you purchase a sample size of the product you are interested in so that you may be able to test out the product.
Thank you for taking the time to read our policies and procedures. Should you have any questions, please let us know!
Our Soy Candle Facts
* Clean burning with little to no soot (when burned properly)
* 100% Cotton Wicks - No zinc or lead found in our wicks
* Handpoured in Illinois from soybeans grown in the USA!
* Fully customizable - Choose your favorite scent and color
* Available for retail, wholesale and private label
Our candles are custom made when you order them. You can't find a fresher soy candle than here at EB Candles. Sit back and relax. Enjoy the wonderful aroma of natural soy wax candles made exclusively for you here in the USA! Be sure to sample our luxurious soy bath and body products, they will leave your skin silky smooth.