POLICIES AND PROCEDURES


1. All orders must be paid in full prior to shipment or delivery.

2. There will be a $10.00 delivery charge per order for all hand delivered orders.

3. All orders will be shipped either USPS priority mail or UPS at the sole discretion of EB Candles. If you live in the Worth area, you can visit us at our store located at 6615 West 111th Street. Across the street from Magilla's Sports Bar.

4. All candles are poured to order. There may be a delay in our busy seasons of up to two weeks.

5. You may cancel your order within 24 hours. After 24 hours, there will be a 20% of your total order re-stock fee.

6. Returns must be phoned in or emailed prior to return. Product must be returned for verification. Replacement products will be in the same scent and color as original order. Remember that not everyone likes a particular scent. We recommend you purchase a votive or tealights in a particular scent to test them. We will not accept returns unless there is a physical defect in the product. Returns must be made within 7 days.

7. There is a check return policy of $35.00 per cancelled check.

8. Bath and body products are not returnable due to sanitary reasons. That being said, we highly recommend that you purchase a sample size of the product you are interested in so that you may be able to test out the product.

Thank you for taking the time to read our policies and procedures. Should you have any questions, please let us know!