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Fill your room with the aroma of a fresh, clean burning, natural soy wax candle. | ||||||||||||||||
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Soy Wax Candles FAQ and other information
Q - When I burn my candle, there is some wax left on the sides of the jars.
A - This happens when you dont burn the candle long enough. Our candles should be burned for at least one hour per inch of diameter. For example: if your candle is 4 inches in diameter, you should burn your soy candle for 4 hours the first time. Because soy candles have a "memory", if you do not let the candle burn properly the first time, all subsequent burns will not burn to the edge of the container thus leaving a build up of wax instead of melting all the way.
Q - Are your soy container candles 100% natural soy wax?
A - Yes and no. Once you add fragrance and color to soy wax candles, they are no longer pure soy. Our candles are pure soy candles but we cannot make the claim they are 100% soy.
Q - How long will my candles last - can I store them for next season?
A - Our soy wax candles can be stored indefinitely. However, since we pride our business on fresh soy candles, for maximum performance, we kindly request that you burn them within one year.
Q - Do your candles contain petroleum?
A - No, our candles are made with natural soy wax and do not contain petroleum additives.
Q - After my candle has cooled, I noticed some white streaks on the sides of the jar.
A - The white streaks are referred to as frosting which is totally normal with soy wax.
Q - After my candle has cooled, I noticed the wax is a little crusty.
A - The crusty apprearance of the soy wax is totally normal. It does not affect the candle in any way.
Q - My soy wax votive candle lasted only 2 hours.
A - Soy wax votives should be burned in a tight fitting container. When burned properly, they should last over 15 hours.
Q - How long should the wick be before I light it?
A - We recommend you trim your wick to 1/4 inch before you light it. For best results, keep the wick centered and trimmed to 1/4 inch at all times.
Q - My palm wax pillar candle is leaving a shell as it burns.
A - When burned properly, palm wax pillar candles will leave a shell when burning. This adds to the beauty of the palm wax pillar. As the candle burns, you will notice a glowing effect from the shell.
Q - Are your soy wax melties the same as tarts?.
A - The word tart is trademarked to another candle company so we do not refer to our soy wax melties as tarts.
Q - How do you use your soy wax melties?
A - Pop the 6 pack out of the package. Break the six pack into 6 pieces. Add one piece to your burner. Turn on your burner and enjoy 10 to 15 hours of refreshing aroma.
If there is a question you have that has not been answered on this page, please forward your question to info@ebcandles.com
We will do our best to post the answers to each question that is submitted.
Our candles are custom made when you order them. You can't find a fresher soy candle than here at EB Candles. Sit back and relax. Enjoy the wonderful aroma of natural soy wax candles made exclusively for you here in the USA! Be sure to sample our luxurious soy bath and body products, they will leave your skin silky smooth.